Gardeners Brentford Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Brentford provides gardening and related services to residential and commercial customers. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Gardeners Brentford, the gardening service provider.

1.2 "Customer" means any individual or business that requests, books, or receives services from the Company.

1.3 "Services" means gardening, grounds maintenance, lawn care, hedge trimming, planting, clearance, soft landscaping, and any other work agreed between the Company and the Customer.

1.4 "Service Area" means the locations in which the Company offers its services, including but not limited to Brentford and surrounding areas as determined by the Company from time to time.

1.5 "Booking" means a request for Services that has been accepted and confirmed by the Company.

1.6 "Contract" means the agreement between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides gardening and maintenance services tailored to the Customer's property, which may include regular or one-off visits, seasonal work, and garden clearance.

2.2 The specific scope of work will be agreed at the time of Booking, either as a fixed-price quotation, a visit based on an estimated duration, or an ongoing maintenance schedule.

2.3 The Company reserves the right to decline any work that it reasonably considers unsafe, unlawful, unsuitable for its equipment, or outside its usual scope of expertise.

2.4 The Company does not provide structural building work, major tree surgery, or services that require specialist licences unless expressly agreed in writing.

3. Booking Process

3.1 Bookings may be requested by the Customer using the Company’s accepted communication channels as advised from time to time.

3.2 A Booking is only confirmed when the Company has accepted the request, provided a date and time (or time window) for the visit, and the Customer has acknowledged or accepted any quotation or charges as required.

3.3 For some Services, the Company may require a site visit or Customer-provided photographs and information in order to assess the work and provide a quotation.

3.4 Any timeframes, start dates, and completion dates given at the time of Booking are estimates only and may change due to weather conditions, access issues, or other circumstances beyond the Company’s control.

3.5 The Customer must provide accurate information about the property, access arrangements, parking availability, and any known risks such as uneven ground, ponds, or unsafe structures.

4. Access and Customer Obligations

4.1 The Customer must ensure that the Company has safe and reasonable access to the property at the agreed time. This includes access through gates, communal areas, and, where applicable, arranging any permissions required from third parties.

4.2 The Customer must ensure that pets and children are kept away from the immediate work area during the provision of Services and that any valuables or fragile items in the garden are removed or adequately protected.

4.3 If the Company cannot gain access to the property, or if the work area is unsafe or significantly different from what was described at the time of Booking, the Company may cancel or reschedule the visit and may charge a call-out or cancellation fee in accordance with these Terms and Conditions.

4.4 The Customer must inform the Company of any underground services or features, such as irrigation systems, electrical cables, or septic tanks, which may be affected by the Services. The Company is not liable for damage to such services where the Customer has failed to provide accurate information.

5. Pricing and Quotations

5.1 Prices may be based on an hourly rate, a fixed price for specific tasks, or a regular maintenance plan. The pricing structure will be communicated to the Customer at or before the time of Booking.

5.2 Any quotation provided by the Company is valid only for the period stated on the quotation or, if no period is stated, for 30 days from the date of issue.

5.3 Quotations are based on the information available at the time. If, during the provision of Services, the Company discovers additional work or conditions not reasonably apparent beforehand, it may propose a revised quotation or agree additional charges with the Customer before proceeding.

5.4 Unless otherwise stated, prices are quoted exclusive of any applicable taxes. If any taxes become payable, these will be added to the invoice at the prevailing rate.

6. Payments and Invoicing

6.1 Payment terms will be communicated to the Customer at the time of Booking. The Company may require a deposit for larger projects or initial visits.

6.2 For one-off or ad hoc Services, payment is usually due on completion of the visit or within the timeframe stated on the invoice.

6.3 For regular maintenance contracts, the Company may invoice after each visit, weekly, or monthly, as agreed with the Customer.

6.4 The Company accepts payment by methods notified to the Customer from time to time, which may include bank transfer, card payment, or other cashless options.

6.5 If the Customer fails to make payment by the due date, the Company reserves the right to charge interest on the overdue amount and reasonable administration costs associated with late payment and debt recovery, as permitted by law.

6.6 The Company may suspend or cancel future Services if any outstanding invoices remain unpaid after the due date.

7. Cancellations and Rescheduling

7.1 If the Customer wishes to cancel or reschedule a Booking, they must provide as much notice as reasonably possible.

7.2 The Company may specify a minimum notice period for cancellations or changes, for example 24 or 48 hours before the scheduled visit. Where such notice is not given, the Company may charge a cancellation fee or a proportion of the quoted price to cover lost time and costs.

7.3 The Company reserves the right to cancel or reschedule a Booking due to adverse weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative date and time and shall not be liable for any indirect or consequential loss arising from the change.

7.4 If the Company attends the property and is unable to carry out the work due to lack of access, unsafe conditions, or incorrect information supplied by the Customer, the visit may be treated as a late cancellation and a charge may apply.

8. Garden Waste and Environmental Regulations

8.1 The Company aims to manage garden waste in a manner consistent with relevant environmental regulations and good practice.

8.2 Unless otherwise agreed, the Customer is responsible for the disposal of garden waste generated as part of the Services. This may include grass cuttings, branches, leaves, and other green waste.

8.3 If the Customer requests the Company to remove garden waste from the property, this may incur an additional charge to cover transport, disposal fees, and staff time.

8.4 The Company will not remove or dispose of hazardous waste, including but not limited to asbestos, chemicals, contaminated soil, or any waste requiring specialist handling.

8.5 Where possible, the Company may suggest environmentally responsible options for waste such as composting or use of local recycling facilities, but any arrangements remain the Customer’s responsibility unless otherwise agreed in writing.

9. Customer Satisfaction and Complaints

9.1 The Company aims to deliver Services with reasonable care and skill and to a standard consistent with professional gardening practice within the Service Area.

9.2 If the Customer has any concerns about the quality or extent of the Services provided, they must notify the Company as soon as possible, and in any event within a reasonable period after the relevant visit.

9.3 The Company will review any complaint, may request further information or photographs, and will seek to resolve the matter, which may include arranging a revisit or other remedy where appropriate.

9.4 The Company is not obliged to provide a remedy where the Customer has altered the work after completion, failed to maintain the garden as advised, or where issues arise due to factors outside the Company’s control such as pests, diseases, extreme weather, or pre-existing soil conditions.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services and will maintain appropriate insurance cover for its activities, including public liability insurance as required.

10.2 The Company’s total liability to the Customer in respect of any claim arising out of or in connection with the Contract shall be limited to the total price paid or payable by the Customer for the Services giving rise to the claim, except where liability cannot legally be limited.

10.3 The Company is not liable for any indirect, special, or consequential losses, including loss of enjoyment, loss of profits, loss of anticipated savings, or loss of value to the property, arising in connection with the Services.

10.4 The Company is not liable for damage caused by defects in existing structures, walls, fences, patios, or installations, nor for issues arising from poor original construction or materials not supplied by the Company.

10.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

11. Materials, Plants, and Guarantees

11.1 Where the Company supplies plants, turf, or other living materials, it will use reputable suppliers and handle such materials with reasonable care.

11.2 The long-term performance of plants and lawns depends on factors such as weather, watering, soil conditions, pests, and ongoing maintenance. The Company cannot guarantee the survival or performance of living materials once the work is completed and the Customer has taken responsibility for aftercare, unless a specific written guarantee is provided.

11.3 Any manufacturer’s warranties for products or materials provided as part of the Services are subject to the terms of the relevant manufacturer or supplier.

12. Health and Safety

12.1 The Company will take reasonable steps to protect the health and safety of its staff, the Customer, and others present at the property while Services are being carried out.

12.2 The Customer must follow any reasonable instructions given by the Company in relation to safety, including keeping clear of powered machinery, tools, and chemicals while work is in progress.

12.3 The Company may refuse to carry out or may suspend work if it considers that conditions at the property present an unacceptable risk to health or safety.

13. Intellectual Property and Photographs

13.1 Any designs, plans, or proposals created by the Company remain the intellectual property of the Company unless otherwise agreed in writing.

13.2 The Company may take photographs of the garden before, during, and after the work for its records, training, or marketing purposes. The Company will avoid including identifiable images of individuals or neighbouring properties without consent.

14. Privacy and Data Protection

14.1 The Company will collect and process personal information about the Customer only as necessary for booking, providing, and invoicing for Services, and for legitimate business interests.

14.2 The Company will handle personal data in accordance with applicable data protection laws and will not sell the Customer’s personal information to third parties.

15. Changes to these Terms

15.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of Booking will apply to that Contract.

15.2 Updated terms may be made available on request or through the Company’s usual customer information channels.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between the Company and the Customer are governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

17.3 The Customer may not assign or transfer any of its rights or obligations under a Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.

17.4 These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the parties and supersede any prior discussions or understandings relating to the Services.